Unsolicited Tele-Communications

Dear Banglalink,

I have been receiving a lot of automated calls from 2222 that are of no use to me and are very irritating. Also time to time I get calls from other special numbers like 2001, 4848 or 5858. I tried to complain to your customer service but I was told that there is no 'system' to stop such unsolicited calls. This was quite shocking!

I do not know what the Bangladesh government laws regarding spamming are. I suppose that Bangladesh Telecommunication Regulatory Commission does not have a national Do Not Call Registry. Regardless, as a a multinational company, I expect Banglalink to respect the privacy and communication preferences of its subscribers. Sometimes it might try to get in touch to let me know about a recommended tariff, a new offer or an innovative service that may be of interest to me. But I should have the option to chose whether I want these calls and messages. Above all, I should surely have an option to avoid unsolicited commercial communications including telemarketing calls.

As a company committed to "making a difference" to the lives of its customers, I hope Banglalink will take basic international customer rights practices into its policy considerations, instead of taking advantage of lack of local regulations.

Sincerely,

A Valued Subscriber!